A Quick Win And A Leg Up For Competitive Restaurants

I saw what seemed to be a provocative headline in Business Insider: "3 Reasons Why Chain Restaurants are Struggling". It was an article by Kate Taylor who said America is losing its appetite for chain restaurants and cited a data from a Restaurant Performance Index from the National Restaurant Association.

Kate offered three causes for a decline: (1) uncertainty about the current presidential election, (2) there are too many restaurants, and (3) grocery prices are too low. The election will be over soon, so that left me with her other two factors to consider.

My first instinct when I hear there are "too many restaurants" is to think about competing. The level of stores and patrons will eventually come to equilibrium, but those that survive and thrive will be those that work smarter. And the idea of "grocery prices are too low" means you're competing again; this time with the consumer option of eating at home instead of dining out.

It might not be surprising that I immediately thought of how PeachWorks could be a powerful ally in restaurant competition, but even I didn't fully understand the extent of impact that automating back-of-the-house operations provides until I thought about it a bit.

Let me start with something I'm sure most restaurateurs think of when they hear "automation". Cost control. It's self-evident that taking the guesswork out of managing inventory, food waste, and staff scheduling results in invaluable cost savings, especially when compared with a 20-year old staffer and a spreadsheet. More money to the bottom line is a good thing regardless of economic conditions. But in super-competitive environments where only the strong survive, cost efficiency can take on a whole different role.

The economic argument was a no-brainer. But the big difference-makers in competition might just be food quality and dining experience consistency! Let's dig a bit deeper. We all have our favorite restaurants, whether for breakfast, lunch, or dinner. Yes, we might try somewhere new occasionally as an experiment or change of pace, but we know what we like and we know what to expect. Loyal, repeat customers might be a restaurant's best friend. It's so much better to keep good customers than to have to replace them. The last thing we want is to disappoint them and risk losing them to a competitor. No restaurant manager wants to hear, "For some reason, my chicken wasn't as good as the last time", or "Are you doing something different with your fries?"

A restaurant's best attributes for attracting and keeping customers are efficiency and consistency. And not coincidentally, we've used those two traits as descriptors of the benefits of PeachWorks for some time. Our suite of cloud apps strengthens almost every facet of back-of-the-house operations. Stay competitive. Automate with PeachWorks!

(Read Kate Taylor's complete article here:)

http://www.businessinsider.com/why-chain-restaurants-are-struggling-2016-10

Tips for a Profitable Holiday Season


Even though the holiday season is underway, there is still a lot you can do to be as profitable as possible. The difference between making money and losing money depends on how well you gear up and gear down. Proper planning truly has a major impact on your profitability.

Restaurant owners and managers use the common phrases, “we’re in season” or “we’re out of season,” and they’re not talking specifically about winter, spring, summer or fall. They’re referring to the time of year when they have the most, or least, customers.

Every restaurant has its own season. For restaurants in high tourist areas, being in or out of season can account for huge swings in customer counts and sales. There are also areas of the country that have a large influx of winter visitors with customers trying to escape their cold climate in exchange for warmer weather. These situations pose some serious staffing challenges for restaurant owners.

Proper planning is the key to profitability. You have no chance of hitting your target numbers without knowing what kind of sales to expect on a daily basis. Projecting sales allows you to staff and purchase product properly. It allows you to best manage your cash flow. It allows you to hit your budget. And most of all it allows you to make money.

Generally restaurant owners tend to be reactive in nature instead of proactive. Let’s say you’re a restaurant owner in an area that is affected by large increase in customers for a portion of the year. For example, you know that when it starts to snow in the Midwest, like clockwork every year, your sales volumes will start to triple. If you run your restaurant reactively, once winter visitors come, lines will start to form at your door and then you start to search for help to handle the sales volumes.

The problem with this scenario is the missed opportunities. It’s not just about having enough help; it’s about having enough well-trained staff. If you do not have sufficient staff, you miss out on sales and often times end up with frustrated guests. Both represent lost revenue today and in the future, because you’ve sent customers to your competition not for just one visit but in the future as well. Even if you have enough staff, if they aren’t well trained, you might as well be short-staffed because a poorly trained team can create the same scenario.

Being proactive and prepared in advance of your season will increase costs up front because of the additional training wages and staffing up before the rush of winter hits. However, it’s pennies on the dollar compared to dealing with the nightmare of running your restaurant in a reactive nature.

Let PeachWorks help you proactively manage your restaurant. Learn about our Peach bundle where you can get our powerful restaurant management solution for the low cost of $195 per month per location.

Measuring and Managing Labor Costs


No single measure can be used to evaluate labor productivity; management must employ multiple measures collectively. Management must have a better index of labor productivity and no single measure can efficiently accomplish that. Therefore, additional measures are needed to properly analyze labor costs. The additional information needed is readily available as it is compiled on a daily or weekly basis. These measures are:

  • Covers per labor hour
  • Labor cost per cover
  • Labor cost per labor hour

Where do you start? Each time payroll is processed; total labor hours by job category are tallied. Management will compare actual hours worked to those originally scheduled and look for variances. If hours worked are greater than scheduled hours, they will investigate to determine the job category where the variance occurred.

Employee schedules are determined not by revenue but by covers or what you might refer to as customer counts.  The "covers per labor hour" is perhaps the best indicator of labor productivity because it is not distorted by the way sales are affected by price increases and discounts. Although some drops in customer counts occur in the long run when prices are increased, covers per labor hour remains the most effective indicator of employee productivity. The number of covers per labor hour is calculated for each job category as well as for the entire payroll by dividing total labor hours by the customer count.

The "labor cost per labor hour" is another productivity index. It is calculated by dividing total payroll by total labor hours. When calculated by respective job categories, one can readily see the wage differentials between jobs. This information can assist management in establishing wage ranges for each job category. 

The third index of productivity is the "labor cost per cover." This tells us how much labor is used to serve each customer that comes into your restaurant. The total payroll is divided by the number of customers. Analysis of this index by job category will show a very wide spread between categories like hostess/cashiers, servers and cooks. The averages in each job category are controlled by the number of employees, the average hourly wages, and the number of hours worked.

There are some great labor scheduling tools available to help control costs, save management time building schedules and keep your employees informed and connected. There is no excuse to be using spreadsheets or substandard scheduling applications. It also means that finding the right software provider will likely mean finding the least expensive provider that integrates with your existing POS system and payroll software.

PeachWorks Schedule allows you to spend less time creating schedules and managing conflicts and lets your employees view their schedules and manage availability requests from the internet or their mobile phones. Learn more here.

A Quick Win And A Leg Up For Competitive Restaurants


I saw what seemed to be a provocative headline in Business Insider: "3 Reasons Why Chain Restaurants are Struggling". It was an article by Kate Taylor who said America is losing its appetite for chain restaurants and cited data from a Restaurant Performance Index from the National Restaurant Association. Kate offered three causes for a decline: 

  • Uncertainty about the current presidential election
  • There are too many restaurants 
  • Grocery prices are too low. 

The election will be over soon, so that left me with her other two factors to consider.

My first instinct when I hear there are "too many restaurants" is to think about competition. The level of stores and patrons will eventually come to equilibrium, but those that survive and thrive will be those that work smarter. And the idea of "grocery prices are too low' means you're competing again; this time with the consumer option of eating at home instead of dining out.

It might not be surprising that I immediately thought of how PeachWorks could be a powerful ally in restaurant competition, but even I didn't fully understand the extent of impact that automating back-office operations provides until I thought about it a bit.

Let me start with something I'm sure most restaurateurs think of when they hear "automation" - cost control. It's self-evident that taking the guesswork out of managing inventory, food waste, and staff scheduling results in invaluable cost savings, especially when compared with a 20-year old staffer and a spreadsheet. More money to the bottom line is a good thing regardless of economic conditions. But in super-competitive environments where only the strong survive, cost efficiency can take on a whole different role.

The economic argument was a no-brainer. But the big difference-makers in competition might just be food quality and dining experience consistency. Let's dig a bit deeper. We all have our favorite restaurants, whether for breakfast, lunch, or dinner. Yes, we might try somewhere new occasionally as an experiment or change of pace, but we know what we like and we know what to expect. Loyal, repeat customers might be a restaurant's best friend. It's so much better to keep good customers than to have to replace them. The last thing we want is to disappoint them and risk losing them to a competitor. No restaurant manager wants to hear, "For some reason, my chicken wasn't as good as the last time", or "Are you doing something different with your fries?"

A restaurant's best attributes for attracting and keeping customers are efficiency and consistency. And not coincidentally, we've used those two traits as descriptors of the benefits of PeachWorks for some time. Our suite of cloud apps strengthens almost every facet of back-office operations. Stay competitive. Automate with PeachWorks!

Are You Ready to Report Nutritional Information?


The May 5, 2017 menu labeling regulations deadline is approaching, and if your restaurant has already completed menu nutrition analysis, you may be in a good position to meet that deadline. Restaurants with “20 or more locations doing business under the same name and offering for sale substantially the same menu items” will be required to comply with the FDA’s menu labeling regulations. This means posting certain nutrition information for standard menu items on menus, menu boards and elsewhere in the restaurant. If you haven’t already done so, completing an accurate menu analysis according to FDA’s reasonable basis standard should be your top priority now. If you already have complete menu nutrition analysis, your next step should be verifying the accuracy of your current nutrition information. 

As outlined in the FDA’s menu labeling guidance document and the final rules, restaurants must have a “reasonable basis” for nutrient declarations. In other words, restaurants must meet specific requirements to determine the calorie information listed on menus and menu boards and values for the required additional written nutrition information. The FDA states that it may require, upon request and within a reasonable period of time, restaurants to provide information substantiating nutrient values, including the method and data used to derive these nutrient values as well as up to two statements attesting to accuracy and reasonable steps. 

Make sure you have the tools that will allow you to easily report nutritional information on your menu items.

PeachWorks Recipes is the easiest way to get nutritional information and ideal ingredient usage for every item on your menu. With Recipes, you can quickly manage your recipes using our global ingredient database that taps into sources including the USDA. Build menu components for commonly used groups of ingredients, and use them over and over in multiple menu items.